< script async src="https://www.googletagmanager.com/gtag/js?id=AW-721288212"> FAQ – Ginger Box

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FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal.

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DOES SHIPPING WORK?

Ginger Box partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

We are based in Florida, with offices nationwide. We distribute worldwide via FedEx, UPS, and USPS First Class, Priority Mail.

We offer international shipping options too - no matter where you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.

CAN I CANCEL MY ORDER?

Please note that we are processing orders in real time and your item can be ship within 2 hours after you place your order. Once you received your tracking number we can no longer cancel your order because of the Standard Shipping reason.  All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.